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Customer Announcements

Thursday 2nd Jan

Spring School Census 2020

The Spring School Census is on Thursday 16th January 2020.

Cygnet IT have published guidance notes to assist schools in preparing and running the School Census.  Please click here to download the notes.

Monday 28th Oct

Spring Training Courses

The courses for the Spring term are now available to view and book on  Please book early to avoid disappointment.

Please choose the Training and Courses tab.

Monday 2nd Sep

Pupil Premium File

The Pupil Premium File is now available to download from the Key To Success website, please click here for details of how to import the file into SIMS

Sunday 9th Jun

End of Year Procedures guidance notes

Please click here to download the guidance notes for End of Year procedures.

Tuesday 30th Apr

EYFS, KS1, Yr1 & Yr2 Phonics and KS2 Booklets for 2019

Please click here to download the guidance notes on how to enter your statutory data into

Early Years - Sutton LA upload by Friday 21st June and Kingston LA by Friday 28th June

Year 1 & 2 Phonics - Sutton and Kingston LA upload by Friday 21st June

Key Stage 1 - Sutton and Kingston LA upload by Thursday 27th June

Key Stage 2 - Sutton and Kingston LA upload by Thursday 27th June

Monday 28th Jan

Snow - potential for closures

In light of the potential for heavy snow on Tueday night and wednesday, please remember that parents should be directed to the OpenCheck system for the open/closed status of schools:

Parents that have the ParentComms App installed (available on Apple and Android) will receive notification if the school status is updated.

To access the administrative features of the website, a user must log in with a USO account and have the appropriate permissions.

Users with any of the following USO account profiles or permissions will have access to OpenCheck administration:

  • Nominated Contact
  • Head/Principal
  • Head's Secretary
  • Deputy Head/Vice Prinicipal
  • Bursar/Finance Officer/Lead Admin Officer
  • OpenCheck Updater - this permission can be given to any type of USO user

Wednesday 7th Nov

Scam emails (Invoices)

We have had a significant increase in scam emails containing dangerous attachments.

Whilst invoices are a common tactic with scammers there is an increase in spoofing addresses so they appear to originate from a contact or company that you know.

Please treat all attachments with extreme caution and if you have any doubt, contact the sender directly to confirm it is legitimate before opening, or contact the helpdesk and we will assist.

Friday 2nd Nov

School Workforce Census

School Workforce Census is Thursday 8th November.

The notes have been emailed to all schools to assist in the preparation and running of the census. 

All LA maintained schools please submit your return by Friday 16th November and Academies by Friday 7th December. 

Friday 20th Jul

SIMS CTF Contact Linking & Contact Address Problem

Capita identified a problem with the CTF import in a previous release of SIMS that could result in pre-admission pupils being linked to the wrong contact or an incorrect address.  This issue has been resolved in the Summer Release of SIMS that is being rolled out to all our customers.  Following the upgrade there is a Diagnostic patch and script that can be run to check if any data within SIMS has been effected by this error. Cygnet are running this script for all our SIMS Schools and we will contact schools directly if we identify any issues.  An email has been sent to all schools to provide more details regarding this but if you have any questions, please do not hesitate to contact us at or call on 020-8619 1200

Thursday 12th Jul

Helpdesk Technician Vacancy at Cygnet

We have a vacancy for a Helpdesk Technician within the Cygnet team.

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed and customers are kept up to date. Interested candidates should visit the following page for further details:

Tuesday 10th Jul

Importing KS2 results into SIMS

Please click here for instructions on how to download and import the KS2 results 

Tuesday 26th Jun

Bomb Hoax

LGfL have informed us that an email that has been sent to UK schools suggesting a bomb has been planted on buses and within the sports fields.

They believe that this is a hoax and have blocked the sending address via the MailProtect email filtering service. The offending email is also now in the process of being removed from StaffMail.

The police are aware of the situation and the hoax email is not limited to Sutton schools.

Monday 25th Jun

Phonics Threshold Score

The Phonics Threshold Score has been announced for 2018 and it is 32, this can be entered into the Threshold Score column in the mark sheet and then calculate for the Phonics grade.

Friday 22nd Jun

InTouch issues

Capita have now resolved the issue and InTouch is sending and receiving SMS messages.

Capita have identified a problem with SMS messages being sent and received.  The messages are being delayed and this is affecting all schools. 

They are currently investigating the issue as a priority. 

Monday 4th Jun

Autumn Training Courses

The Autumn Training courses are now available on SAMS CPD Online, please log in and book a place.

Wednesday 9th May

Planned power outage – Thursday 10/05/2018 – from 06:00 to 07:00

We have just been made aware of some major power work that is being undertaken in The Grove by a 3rd-party contractor. As a result of this Cygnet will be powering down all of their hosted systems at 06:00. We have been advised that power should be restored by 07:00. We will resume all services as soon as possible once power has been restored.

Please be aware that this will affect all Central Admin systems and services.

Tuesday 8th May

Bomb Threat Email to Schools

LGfL have identified a hoax bomb threat email this morning and have posted the following update via their support site:

“We are aware of a phishing email that has been sent out to UK schools suggesting a bomb will detonate if money is not paid.
This is a hoax, and action is currently being taken to remove and block the email.
Thank you to all those that reported this to us.
This has been reported to the Police National Crime Agency.
The sending address has been blocked and the offending email has now been removed from StaffMail.
We have also blocked the domain within WebScreen to prevent users attempting to browse to the site.
We apologise for any inconvenience caused.”

You can follow their announcement here:

Thursday 3rd May

SIMS Issues - 3rd May

Update 11.45am - All schools SIMS databases have been restored.  We arr still investigating the cause of the problem and will send out an email and explanation.  Apologies for the inconvenience

Update 9.20am - Apologies we are still experiencing issues, we are working on this and hope to resolve the situation shortly.

We are aware of the problem with SIMS for Sutton hosted servers on central admin.  We have identified the issues and are working on a solution, we are hoping to have this resolved in the next 10 minutes.

We will update again shortly, apologies for any inconvenience.

Tuesday 28th Nov

Opportunity for LGfL/TrustNet Schools To Consult With The DCMS on Online Safety

Below please find a message from LGfL CEO, John Jackson:

There is an important opportunity for schools to have a say on a one-off focus group to share their thoughts on online safety with the Department for Digital, Culture, Media & Sport, which is working on the consultation around the Green Paper that will lead to the government’s Internet Safety Strategy. We have been asked to help gather a representative group of educationalists, and think this will be a good opportunity for those who can attend.

A session for Primary school staff will take place in Central London on December 6 (Wed) at 4pm; the equivalent for Secondary colleagues will be on December 12 (Tues) at 4pm. Both sessions will take no longer than 1.5 hours.

We would be hugely grateful if you could circulate this to school-based colleagues (we are looking for classroom teachers, online safety coordinators, DSLs, Headteachers, other SLT members, network managers), we would be most appreciative. Schools which take part will be credited for their contribution to the consultation, and it will be a valuable opportunity to have a say on a strategy that will have a major impact on schools (and beyond).

Contact for more details 

Tuesday 31st Oct

InTouch issues

Capita have now resolved the issue and functionality has been restored.

Capita have identified an issue for some schools where messages will be queued.  Their engineers are investigating and will provide an update later.